The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Identify conflict situations
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Identify (quickly) signs and possible causes of conflict Completed |
Evidence:
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Determine accurately the stage of the conflict, with respect to progression and possible escalation Completed |
Evidence:
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Take swift and tactful action to prevent escalation Completed |
Evidence:
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Identify (quickly) situations where personal safety of clients or staff may be threatened and organise appropriate assistance (if required) Completed |
Evidence:
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Identify factors within the individual or workplace environment which relate to the developing conflict Completed |
Evidence:
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Implement conflict resolution strategies
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Take responsibility for resolving the conflict within scope of individual responsibility Completed |
Evidence:
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Clarify factors and issues relevant to the conflict Completed |
Evidence:
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Demonstrate correct use of conflict resolution techniques to manage the conflict after consideration of the particular situation Completed |
Evidence:
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Identify options for resolution of the conflict which allow for constructive responses to be negotiated and enable established work relationships to continue Completed |
Evidence:
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Encourage, treat with respect, and accept (where appropriate) all points of view during negotiations and discussions Completed |
Evidence:
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Use effective interpersonal skills
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Demonstrate use of effective verbal and non verbal communication during negotiations (including body language, questioning, language style, active listening and reflection) Completed |
Evidence:
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Provide assertive feedback, and receive feedback non-defensively during negotiations Completed |
Evidence:
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